topic Re: Hotspot connection issue in Get Support

Hotspot connection issue

GlennC — Wed, 08 Nov 2023 22:17:31 GMT

I have a new public mobile Canada-US plan on my iPhone.
When I enable the hotspot on the iPhone and connect another phone, the hotspot doesn't connect to the internet.

I used to be use the hotspot with no problem on the same iPhone when I was on Bell.

Could someone help?

Re: Hotspot connection issue

hairbag1 — Wed, 08 Nov 2023 22:20:42 GMT

@GlennC

did you find and use the new hotspot password ?

Re: Hotspot connection issue

GlennC — Wed, 08 Nov 2023 22:21:24 GMT

yes

Re: Hotspot connection issue

GlennC — Wed, 08 Nov 2023 22:24:04 GMT

When I try to connect my wife's Android phone to my iPhone's hotspot, it fails connecting, saying "Couldn't get IP address"

Re: Hotspot connection issue

hairbag1 — Wed, 08 Nov 2023 22:24:17 GMT

@GlennC

in the settings / Personal Hotspot / ...make sure to enable Allow Others to Join.

Re: Hotspot connection issue

GlennC — Wed, 08 Nov 2023 22:27:26 GMT

Yup. Allow Others to Join is enabled.

Re: Hotspot connection issue

hairbag1 — Wed, 08 Nov 2023 22:35:18 GMT

@GlennC

Sounds like all is ok on the iphone end...call the customer support for the android to see if they have some suggestions.

Re: Hotspot connection issue

GlennC — Wed, 08 Nov 2023 22:43:24 GMT

@Hai Thanks for helping.
It's not the android issue. I have the same connection issue when I try to connect my Mac laptop or my Tesla to the hotspot. All these used to work fine before I got the Public Mobile esim yesterday.

Re: Hotspot connection issue

Phil_Adelphus — Wed, 08 Nov 2023 23:23:05 GMT

@GlennC Does the same thing happen when the phone is on wifi or is it just when using cellular?

Re: Hotspot connection issue

dust2dust — Wed, 08 Nov 2023 23:29:58 GMT

Did you go to settings, general, about to see if any updates happened?
Or settings, cellular, cellular data network - then tap Reset Settings.
And of course a full power down restart.

Re: Hotspot connection issue

GlennC — Thu, 09 Nov 2023 04:07:54 GMT

Hi all,

I found the solution. Apparently the VPN (Google One VPN) that I was running on my iPhone was culprit.
When I disabled the VPN, the hotspot connection started working fine!

Thank you all for your help and suggestions!