topic Account in Get Support

Account

Rangerrick — Wed, 08 Nov 2023 22:38:53 GMT

When I activated my account I was charged twice

Re: Account

esjliv — Wed, 08 Nov 2023 21:51:11 GMT

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

If needed, contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Account

HALIMACS — Thu, 09 Nov 2023 01:07:50 GMT

@Rangerrick

Does one of the charges display in your Available Funds section in your self-serve account?

If it IS SHOWING, would recommend you do nothing, and it'll be used on your next renewal. Requesting a refund of this amount will likely take longer than using it for your next renewal.

If it IS NOT SHOWING in available funds, then if it's not a credit card reconciling thing as mentioned by @esjliv , reach out to the Customer Support agents as they provided.