topic Re: Overcharged in Get Support

Overcharged

Owen13 — Wed, 08 Nov 2023 19:25:59 GMT

Hello, I was overcharged on my visa four different times for different amounts. I can't

Re: Overcharged

TheSterlinger — Wed, 08 Nov 2023 19:26:45 GMT

You can speak to a Public Mobile CS agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

dust2dust — Wed, 08 Nov 2023 19:29:53 GMT

Are you paying for kids phones? What are the amounts before tax?

Re: Overcharged

BKNS27 — Wed, 08 Nov 2023 20:33:50 GMT

@Owen13

Did you purchase some Add-on?

Just login to your account and see what the charges are for. You can contact a CS_Agent if they are any dispute of charges.

Re: Overcharged

esjliv — Wed, 08 Nov 2023 21:23:26 GMT

@Owen13 Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).