topic Re: How do I know if I am using eSIM now? iPhone 11 in Get Support

How do I know if I am using eSIM now? iPhone 11

lilcold_141 — Wed, 08 Nov 2023 18:27:50 GMT

Hi, I got my 4G plan from PM this morning and requested to port my number from my old provider.

For some reason, I am experiencing poor network coverage. I am located in Kingston, ON. Seems to only be able to make emergency calls.

Is this due to the fact that I am in the "limbo" between two providers, or simply due to poor coverage from PM? I still have both the new eSIM from PM and my old physical SIM card plugged in my iPhone 11.

Re: How do I know if I am using eSIM now? iPhone 11

will13am — Wed, 08 Nov 2023 18:35:53 GMT

@lilcold_141 , I am not so familiar with SIM management on the iPhone. I would imagine you can check and enable installed SIMs both e-Sim and p-SIM. Check the settings on the phone. In any event, if the phone is connected to a cellular service, the notifications should indicate that. If you have emergency calling only, it is likely you don't have a cellular connection.

When you submitted the number transfer, did you receive a confirmation text to the old service on the p-SIM?

I found this article concerning iPhones. Maybe the information here will help.

https://support.apple.com/en-ca/HT209044

Re: How do I know if I am using eSIM now? iPhone 11

lilcold_141 — Wed, 08 Nov 2023 18:45:42 GMT

Thank you for the link. I just realized that I need to go to the settings > cellular to set the PM eSIM as "Primary" and then restart the phone. After doing that I received a bunch of text messages (a good sign showing that the eSIM is activated now). The reason I was getting no coverage is because I was still using the old provider, cuz I am no longer their customer anymore lol.

Re: How do I know if I am using eSIM now? iPhone 11

esjliv — Wed, 08 Nov 2023 21:57:54 GMT

@lilcold_141 - did you reply YES on the previous physical SIM card to approve the port? If so, take out the old provider's sim card and see what services work.