topic Re: My mobile network is not working???? in Get Support

My mobile network is not working????

Pbc_plan15 — Tue, 31 Oct 2023 19:06:08 GMT

Re: My mobile network is not working????

JRod — Tue, 31 Oct 2023 19:19:58 GMT

@Pbc_plan15

Was your service working previously?

If you dial *611 does it tell you anything about your account status?

Are you able to try your SIM card in another device to see if it’s a device specific issue or a network issue?

You could also try resetting your network settings and then rebooting your phone.

If your service was previously all setup and working, it might possibly be an outage in your area. Could you try going elsewhere to see if service resumes?

Could also be worth checking here:

https://www.telus.com/en/bc/outages

Re: My mobile network is not working????

Pbc_plan15 — Tue, 31 Oct 2023 19:10:20 GMT

I can't log in to my account because the network is not working, I can't receive the 6 digital code for ever safe from text messages?

Re: My mobile network is not working????

JRod — Tue, 31 Oct 2023 19:15:11 GMT

@Pbc_plan15

Are you a new or an existing customer?

If you’re an existing customer and your account is 100% setup you should be able to hit “didn’t receive code” when it asks you for a code and you can then choose to have the code sent to your email.

Re: My mobile network is not working????

Pbc_plan15 — Wed, 08 Nov 2023 17:12:24 GMT

How do you resetting your network settings??