topic Help with intercarrier texting issue in Get Support

Help with intercarrier texting issue

thecatpetter — Tue, 04 Jan 2022 20:32:29 GMT

I really need help with an intercarrier texting issue! I got my number ported over to my old one that's with petro canada and I can send texts but can't receive any! I read on these forums that public mobile can resolve it.

Thanks!

Re: Help with intercarrier texting issue

ShawnC13 — Sat, 17 Feb 2018 00:01:28 GMT

@thecatpetter, sounds like you have stuck port. You will need to message the MODS.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Help with intercarrier texting issue

imm1304 — Sat, 17 Feb 2018 00:12:30 GMT

Hi @thecatpetter!

I agree with @ShawnC13, your number transfer request is stuck.

One of the mods can fix this for you by resubmitting the request. Double check your petro canada account number and pin and provide it to the mods via a private message along with the correct name of the petro account holder.

The number ports usually take around half hour. So you can expect a fairly quick resolution once the mods read your message.

@ShawnC13 I know you covered the bases but I just had this urge to reply as this is my chance to start posting again after managing to skip the madness of the last 24 hours 😄

Re: Help with intercarrier texting issue

thecatpetter — Sat, 17 Feb 2018 20:41:53 GMT

Thanks you two! If I could choose both of you as solutions, I would xD