topic Re: cant access account in Get Support

on line payment

nebo123 — Tue, 04 Jan 2022 20:32:29 GMT

I tried to replace my expired credit card with new one and the system wouldnt allow me I get

"Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

My card is ok my bank tells me the problem is from PM. my husband has the same problem.

Re: cant access account

nebo123 — Wed, 21 Sep 2016 23:54:59 GMT

My service is suspende.

Re: on line payment

JaK — Thu, 22 Sep 2016 00:13:34 GMT

Hi @nebo123, that would certainly be frustrating.

Have you tried either erasing your browser cache or trying a different browser? Bit of a long shot, but sometimes it works.

Failing that, think the best thing to do is get one of the moderators involved, when they are back online tomorrow. Hopefully they can get it working, but if not they can enter a support ticket and if you have an immediate payment need, they can probably handle a manual transaction for you too. @Shazia_K @Mary_M

Good luck!

Re: on line payment

nebo123 — Thu, 22 Sep 2016 00:23:27 GMT

I tried everything and I emailed PM and i was toled they will look at it in the next 48 hours.

Re: on line payment

JaK — Thu, 22 Sep 2016 00:38:16 GMT

Ok, just checking. The moderators will almost certainly beat that response time.

Re: cant access account

Luddite — Thu, 22 Sep 2016 01:40:54 GMT

@nebo123 I moved your post to create a new thread. This looks like a new problem not your old one.

Suggest you log into your self serve account and see if it says "Active" or "Suspended", and if the plan is correct.

Also when did you last make a payment and what do you have a 30 0r 90 day plan?

Let us know.

*** Just noticed your earlier post, so I merged this with it.

Re: cant access account

Shazia_K — Thu, 22 Sep 2016 13:43:28 GMT

Hey @nebo123,

I'm sorry to hear about this,

Can you please send me a private message with your Public Mobile phone number? I will be glad to look into this for you.

Thanks,

Shazia