topic Re: Joining Public in Get Support

Joining Public

EmadAshrafi — Wed, 08 Nov 2023 03:15:36 GMT

I ordered a new SIM card 14 days ago (October 18th), but I have not received it yet. Does anyone have any idea when it will arrive?

Re: Joining Public

hairbag1 — Wed, 08 Nov 2023 00:20:45 GMT

@EmadAshrafi

deliverys have been taking up to 3 weeks. If you have a MobileKlinic in your area...see if they have the PM sims for sale. Did you know that the esims are available for free right now on PM website for new activations. Only for some cellphones though.

Re: Joining Public

TheSterlinger — Wed, 08 Nov 2023 00:20:53 GMT

SIM delivers are very wonky with Public Mobile. SIM Cards can take up to 3 weeks to arrive. If it doesn’t arrive by November 15 you can contact a CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Joining Public

will13am — Wed, 08 Nov 2023 00:21:23 GMT

@EmadAshrafi , there are lots of post from other members ordering SIM cards and having to wait a long time to receive them. It seems like 3 weeks is typical for turnaround time.

Re: Joining Public

Phil_Adelphus — Wed, 08 Nov 2023 00:22:11 GMT

@EmadAshrafi Unfortunately it can sometimes take longer than that, but you might want to ask customer service about its status. Send a private message using this link and watch your community inbox for a reply (indicated at the envelope icon top right or click on your avatar and select "Messages"

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Joining Public

mkhurram4all — Wed, 08 Nov 2023 01:32:26 GMT

Best is to pick from the store like Walmart

Re: Joining Public

Phil_Adelphus — Wed, 08 Nov 2023 02:10:47 GMT

@mkhurram4all Unless it's changed again, Walmart doesn't carry them any more. A CS Agent sent me on a wild goose chase to Walmart last year to get one so I found that out the hard way.

Re: Joining Public

computergeek541 — Wed, 08 Nov 2023 03:16:30 GMT

@Phil_Adelphus wrote:
@mkhurram4all Unless it's changed again, Walmart doesn't carry them any more. A CS Agent sent me on a wild goose chase to Walmart last year to get one so I found that out the hard way.

The above hasn't changed. Walmart doesn't carry Public Mobile SIM cards.