topic Re: Not able to activate eSIM in Get Support

Not able to activate eSIM

KT-G — Tue, 07 Nov 2023 23:28:43 GMT

I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.

I did do the pre-check submitting my IMEI to see if it was able to use an eSim, and it said my phone was compatible so that’s not the issue. TIA!

Re: Not able to activate eSIM

esjliv — Tue, 07 Nov 2023 23:47:16 GMT

@KT-G - was there not option on how to contact Public support? Not sure why Public makes this so difficult.

Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)