topic Re: Verification code in Get Support

Verification code

Gillian1 — Tue, 07 Nov 2023 23:31:00 GMT

Set up my daughter with a public mobile account and when I go in the app I do not receive the verification code, so I can not access her account. So I'm not sure if I missed a step. She was originally with PC mobile. I do not have the sim for PC mobile.

Re: Verification code

will13am — Tue, 07 Nov 2023 23:42:48 GMT

@Gillian1 , did you transfer the phone number from PC mobile? In any event, if you select did not receive code, you will be offered an option to receive the code via email.

Re: Verification code

esjliv — Tue, 07 Nov 2023 23:44:57 GMT

@Gillian1 - did you receive the SMS porting text on the PC sim before you got rid of the sim card? Or you lost the card? You need to approve the port with PC over to Public. Maybe you will need a new SIM card from PC or get a verbal port approval.

What verification code? Do you get an option for email, choose that.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Verification code

Gillian1 — Wed, 08 Nov 2023 00:08:14 GMT

I did not receive the porting text on PC sim before discarding it. How do I get verbal consent? No option to choose email

Re: Verification code

will13am — Wed, 08 Nov 2023 00:26:11 GMT

@Gillian1 wrote:
I did not receive the porting text on PC sim before discarding it. How do I get verbal consent? No option to choose email

The help article no longer mentions it but I believe PC mobile number transfers need support to complete.

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number

Use this link to reach out to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Verification code

BKNS27 — Wed, 08 Nov 2023 01:37:27 GMT

@Gillian1

You need the old PC SIM in your phone to get the confirmation text from PC. Since you tossed it out, you may have to get a new SIM from PC and have them transfer the old SIM to the new PC SIM.

Verbal confirmation is probably from old carrier is Telus (PM parent company) or Koodo (Telus 2nd tier).