topic Re: Payment gone - Not able to subscribe in Get Support

Payment gone - Not able to subscribe

yorksk — Tue, 07 Nov 2023 22:09:27 GMT

Read my msg carefully. Your colleague has already wasted my time and I don’t have time to waste. I tried to subscribe the plan from mobile app and at the selection of eSIM or buy sim it was giving an error that something went wrong try again. I did many time but no success. I open it on the lap browser, signed in. It says resume activation. I clicked. Payment page appears. I enter my credit card details. Submitted. Payment deducted from my card. Then again it says something went wrong. Now my 16.65 $ gone but nothing in my hand .

Re: Payment gone - Not able to subscribe

hairbag1 — Tue, 07 Nov 2023 22:12:38 GMT

@yorksk

you can send a message to CSA and ask for their help. Watch the little envelop icon on top right side of page will be highlighted when they respond.

added..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: Payment gone - Not able to subscribe

hTideGnow — Tue, 07 Nov 2023 22:14:17 GMT

HI @yorksk

you got to the end of the subscription? maybe the error just about esim installation not done

did you get a welcome email? if you did, there is a qr code there and you can scan it and install and make it work

if you don't have the email, please submit ticket with PM agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment gone - Not able to subscribe

yorksk — Tue, 07 Nov 2023 22:17:42 GMT

Nothing is done, just PM charged me 16.65$

Re: Payment gone - Not able to subscribe

BKNS27 — Tue, 07 Nov 2023 22:56:34 GMT

@yorksk

Is your phone eSIM compatible? Don’t just order eSIM because it is free with PM plans and not knowing if your phone is eSIM compatible. 🤦‍♂️

If not, you need to purchase a SIM and activate it once you have the SIM in your hands. It will ask for the SIM card number to activate.

Re: Payment gone - Not able to subscribe

Yummy — Tue, 07 Nov 2023 23:19:50 GMT

We are all customers here so no point to being angry at us.

Contact agent again, you might get one who knows how to resolve your issue.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Payment gone - Not able to subscribe

yorksk — Wed, 08 Nov 2023 01:49:33 GMT

Am not angry at any customer here as I copied this msg that I sent earlier to PM agent who was talking nonsense. She wasn’t aware what she is answering or may be she wasn’t understanding what I was telling. If I ask A , she will answer Z. And 2 agents wasted my 1 hour and no solution provided. Then 3rd agent asked me to post here and someone from the team will assist.

😞

Re: Payment gone - Not able to subscribe

yorksk — Wed, 08 Nov 2023 01:56:07 GMT

@BKNS27
I logged in to the app.

selected the plan.

then there is an option to choose:

eSIM

physical sim

already have a sim

i tried all three options multiple times and got error: something went wrong, try again.

then i open the laptop, logged in PM, there was only a option to RESUME ACTIVATION.

when I selected that, plan was already pre selected (which I selected in the mobile app).

there was an option to pay now by entering the credit card number.

i did that. My account has been charged.

then again it says enter credit card details.

thats the whole story.

now when I open mobile app, it is at the same stage error ( select type of sim)

Re: Payment gone - Not able to subscribe

yorksk — Wed, 08 Nov 2023 01:56:40 GMT

@BKNS27 eSIM compatibility:Yes

iphone 12 Pro

Re: Payment gone - Not able to subscribe

yorksk — Wed, 08 Nov 2023 02:06:18 GMT

Re: Payment gone - Not able to subscribe

maximum_gato — Wed, 08 Nov 2023 03:22:25 GMT

@yorksk

We're you using the chatbot SIMon or the activation chat help? Neither of those two options can help you in your situation. You have likely had an activation failure and need the help of customer support to fix your account. You will also likely need a physical Sim card to access your account. Customer support will credit the cost back to your account along with the cost of a new esim if you choose to purchase one once you gain access to your account.

Do not order tbe physical sim card from pm as it takes too long to be shipped out. Go to a corporate telus or koodo retail store or mobile klinik location. Or order one from Amazon if you have amazon prime. If you are in the GTA you can get one from Canadian Cell Supplies for up to $5.99 ( price changes often).

Once you get the sim card contact customer support again to attach the Sim card to your account so that you can recieve the regular 2FA code and tbe all important one time secondary verification code to gain access to your account. Then you can choose whether or not you want to continue with an esim.

Contact customer support to start this process.....

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage