topic Re: Took Koodo Offer in Get Support

Took Koodo Offer

Civic_E — Tue, 04 Jan 2022 20:32:27 GMT

Yes I had switched to Koodo! Couldn't wait to see what happens or what kind of resolution CCTS gives because my renewal date for $120/12GB Fall 2016 Promo plan was today Feb 16th. I had a choice to either pay $120 and hope some miracle would not increase the price after March 20th or move to Koodo and get $100 bill credit. I chose latter one. Any how this is the plan seen from Koodo self serve.

Koodo Plan for PM Customers

Re: Took Koodo Offer

Scarlet — Fri, 16 Feb 2018 20:30:22 GMT

Cool. I was wondering if you are able to get a tab for a new phone with this plan?

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 20:31:13 GMT

Also, i was told and shown (on their "Special FAQ" section that are only used by employees)by Koodo representative that any unused funds prior to transfer will be transfered from PM to Koodo on the forth bill.

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 20:34:40 GMT

@Scarletwrote:
Cool. I was wondering if you are able to get a tab for a new phone with this plan?

Yah, you can definitely. They will do a credit check though. Credit check is done to see if you would "qualify" to become their customer, regardless if you are taking a phone on TAB or not.

Re: Took Koodo Offer

Luddite — Fri, 16 Feb 2018 20:36:16 GMT

@Civic_E Thanks very much for the post. It's the most definitive info we've had.

Re: Took Koodo Offer

Luddite — Fri, 16 Feb 2018 20:37:51 GMT

@Civic_E Did you do the change online or at a kiosk?

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 20:42:16 GMT

@Civic_Ewrote:
Also, i was told and shown (on their "Special FAQ" section that are only used by employees)by Koodo representative that any unused funds prior to transfer will be transfered from PM to Koodo on the forth bill.

And on you PM account side you will that balance as "Balance-Written off" under "Payment History". This $110 was after i got Fall Promo 2016 Credit was added. For my account...this credit always appread one day before my bill was due.

Re: Took Koodo Offer

Mystery — Fri, 16 Feb 2018 20:42:26 GMT

@Civic_Ewrote:
Yes I had switched to Koodo! Couldn't wait to see what happens or what kind of resolution CCTS gives because my renewal date for $120/12GB Fall 2016 Promo plan was today Feb 16th. I had a choice to either pay $120 and hope some miracle would not increase the price after March 20th or move to Koodo and get $100 bill credit. I chose latter one. Any how this is the plan seen from Koodo self serve.
Koodo Plan for PM Customers

Thanks for posting! Still weighing my options on jumping on this or switching to the 90 day/12+6gb/$150.

Re: Took Koodo Offer

sbreakin — Fri, 16 Feb 2018 20:44:47 GMT

@Scarletwrote:
Cool. I was wondering if you are able to get a tab for a new phone with this plan?

Just curious - where do you see a TAB on the image?

I have read about needing to use the $100 by adding the small tab in the actual deal terms but in reality, they are letting folks also get a bill credit.

Fortunately, my renewal is in early March so I get a chance to wait for a PM Announcement (hopefully), or renew at old rate or have a chance to check out what Koodo is offering including any extras. I've already read that call forwarding is an extra $3 & I use that when i go traveling (by call forwarding to Fongo before i leave). Koodo does have great phone discounts & good customer service which are nice, but with PM the 90-day data averaging period (& then it stops) is handy.

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 20:46:18 GMT

In my case i did not have huge incentives other than auto pay and some loyalty reward. Which is very insignificant compare to the price increase. Only damage for me was buying a SIM card for Koodo. Koodo has Shock Free Data which would insure that you won't be overcharged without your consent and rest is unlimited without any zone restriction...all over Canada.

Re: Took Koodo Offer

ShawnC13 — Fri, 16 Feb 2018 20:46:37 GMT

@Ludditewrote:
@Civic_E Did you do the change online or at a kiosk?

I would say Kiosk as he was "Shown" where the unused PM credits would get applied on the 4th bill of Koodo

Re: Took Koodo Offer

MarieHelene_L — Fri, 16 Feb 2018 20:47:41 GMT

Hi @Civic_E

Depending on the migration offer, we will sometimes be able to transfer your PM balance to Koodo. However it is not the case for this current migration offer unfortunately. This is the reason we have worked with Koodo to offer you a 100$ credit upon your switch to cover the cost of any lost plan or balance 🙂

I apologize about the confusion,

Marie

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 20:51:32 GMT

@MarieHelene_Lwrote:
Hi @Civic_E

Depending on the migration offer, we will sometimes be able to transfer your PM balance to Koodo. However it is not the case for this current migration offer unfortunately. This is the reason we have worked with Koodo to offer you a 100$ credit upon your switch to cover the cost of any lost plan or balance 🙂

I apologize about the confusion,
Marie

@MarieHelene_LHmm, oh well I was wrong then. That balance on PM I had was not paid by me anyway. It was part of Fall Promo Credit. So it won't upset me if not transfered on the forth bill

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 20:53:52 GMT

@Ludditewrote:
@Civic_E Did you do the change online or at a kiosk?

I went to a kiosk/store

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 21:00:42 GMT

And for those who are saying it's unlimited from 5pm...

Its unlimited anytime mins.

No, you don't have to take a phone on TAB for this migration offer

Re: Took Koodo Offer

Luddite — Fri, 16 Feb 2018 21:06:56 GMT

@MarieHelene_L Thanks for adding that clarity to the offer. I think everyone can now understand the Koodo offer and decide on their preferred action.

Too bad though, providing that credit for Available Funds would have assuaged many frustrations.

Re: Took Koodo Offer

Shutdown — Fri, 16 Feb 2018 21:08:19 GMT

How long did the process take?

Re: Took Koodo Offer

Civic_E — Fri, 16 Feb 2018 21:13:50 GMT

@Shutdownwrote:
How long did the process take?

@Shutdowntook me 7 mins.

Re: Took Koodo Offer

hocuspocus — Fri, 16 Feb 2018 21:45:27 GMT

Hi @MarieHelene_L, I have a billing problem with my Public Mobile account. Can you assist? Im not getting a response from @CS_Agent. Please see this thread:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Retain-40-4GB-Plan/m-p/218666#M25403

Have a great weekend! Thank you.

Re: Took Koodo Offer

MarieHelene_L — Fri, 16 Feb 2018 21:51:22 GMT

Hi @hocuspocus,

We are receiving a very high level or private messages at the moment. We'll get back to you as soon as we can 🙂

Thank you for your patience,

Marie