topic Re: SIM card in Get Support

SIM card

Torikelly — Tue, 07 Nov 2023 22:29:00 GMT

Hello.
I just subscribed and I asked for my eSIM but got an error. Asked for one to be mailed and got an error. Can you mail me a SIM?

Re: SIM card

BKNS27 — Tue, 07 Nov 2023 22:58:31 GMT

@Torikelly

Sound like your phone is not eSIM compatible. Just don’t order eSIM because it is FREE…check your phone first to see if it is eSIM compatible. 🤦‍♂️

Also SIM are not free!

You can order one from PM or go your your local Telus/Koodo store for $10 but it may take up to 3 weeks to arrive.

Or order from Amazon for $4.99 with faster shipping.

Re: SIM card

hairbag1 — Tue, 07 Nov 2023 23:03:54 GMT

@Torikelly

If your cell isn't compatible with the PM esim...you'll need to get a regular sim. If you order from PM on the website...it could take a few weeks for it to get to you. The previous forum member @BKNS27 made some suggestions for getting sim quicker. If you're in the GTA, these guys have the PM sim for about $3 and have a local pick-up option...

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: SIM card

Yummy — Tue, 07 Nov 2023 23:18:12 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Be careful how many times you ask for (e)SIM as you might be charged every time.

Re: SIM card

BKNS27 — Wed, 08 Nov 2023 01:24:40 GMT

@hairbag1

Although, the SIM is $2.99 but CCS charges outrageous shipping fees.

Pickup is free and shipping to local Ontario area for $5, $17.87 Canada Post expedited and $21.31 Canada Post Expresspost.

Re: SIM card

hairbag1 — Wed, 08 Nov 2023 15:45:43 GMT

@BKNS27

I called there late yesterday, there was no answer but someone messaged me later on. Turns out they've even suspended their local pick-up option as well as no longer offer free shipping, as you noted. Using their shipping calculator, I found shipping to me in BC was around $20 !! He/She/It did have a local delivery option in the GTA for a reasonable $5.