topic Re: Cancelling subscription in Get Support

Cancelling subscription

Alanogue — Wed, 08 Nov 2023 03:28:52 GMT

OK, here goes... my sister was visiting Canada from Europe. I set her up with a Public Mobile account for the time she was here. Now I need to cancel her account, but she is in Europe with the sim card. I can't log in to the PM site because they are sending the security code to her and she is not receiving the texts (yes the PM sim card is in her phone). I can use the phone app under her # but there doesn't seem to be a way to cancel via the app. Any suggestions?

Re: Cancelling subscription

hairbag1 — Tue, 07 Nov 2023 21:44:20 GMT

@Alanogue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

message a CSA to cancel that account. Give them as much account info as you can.

Re: Cancelling subscription

HALIMACS — Tue, 07 Nov 2023 21:46:49 GMT

@Alanogue

Tap "didn't get the code?" and you should be presented with an option to receive the 2FA code to the registered email address.

If it was your email address, check there for the code, if it was theirs, ask them for it.

Re: Cancelling subscription

Yummy — Tue, 07 Nov 2023 21:51:47 GMT

If she is Not in Canada, she cannot receive SMS as PM does not provide service outside of USA/Can.

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: Cancelling subscription

LitlLdy — Tue, 07 Nov 2023 22:05:59 GMT

@Alanogue wrote:
OK, here goes... my sister was visiting Canada from Europe. I set her up with a Public Mobile account for the time she was here. Now I need to cancel her account, but she is in Europe with the sim card. I can't log in to the PM site because they are sending the security code to her and she is not receiving the texts (yes the PM sim card is in her phone). I can use the phone app under her # but there doesn't seem to be a way to cancel via the app. Any suggestions?

@Alanogue , since you have access to the app you can disable the subscription there. After that send a private message to CS_Agent using the link that @hairbag1 provided to ask for removal of the payment card to avoid any surprise charges.

Go to the Public Mobile app
Go to the ‘Payments' tab
Select ‘Manage Subscription’
Click the toggle to Unsubscribe and select ‘Unsubscribe’ on the confirmation pop up
After 90 days of having the services on hold (non payment) the account and SIM will be deactivated and you will lose the phone number.

Re: Cancelling subscription

Alanogue — Tue, 07 Nov 2023 22:05:40 GMT

Thanks so much. This is exactly what i needed.
Now, just to confirm, when inside the Payments tab I simply need to click the Subscribed switch to Unsubscribed and I should be good?

Re: Cancelling subscription

hairbag1 — Tue, 07 Nov 2023 22:08:45 GMT

@Alanogue

Re: Cancelling subscription

HALIMACS — Tue, 07 Nov 2023 22:20:21 GMT

Isn't that what I also proposed earlier @Alanogue 🤔

Oh well, at least you got it done. 🙂