topic Re: US Roaming data in Get Support

US Roaming data

Gordon5 — Tue, 07 Nov 2023 17:56:35 GMT

I got the $30 US roaming package but Data part didn’t work. Found out it was because I had 3G. I changed my plan to 4G but still not able to use the US roaming data part. Have rebooted etc but no luck. Thoughts?

Re: US Roaming data

will13am — Tue, 07 Nov 2023 17:59:42 GMT

@Gordon5 , the speed tier of your plan makes no difference to roaming data. Did you enable roaming data when in the US? Also have you been able to connect to one of the roaming partners (T-Mobile, AT&T)?

Re: US Roaming data

BKNS27 — Tue, 07 Nov 2023 18:23:00 GMT

@Gordon5

Go to Settings>Cellular>Network Selection>disable Automatic>and select T-Mobile or AT&T.

Select the one with highest signal. It doesn’t matter if you are on the 3G plan. I wouldn’t be surprised if your iPhone 15 will show 5G.

Also enable VoLTE in Cellular>Cellular Data Option to make calls on VoLTE.

Re: US Roaming data

esjliv — Tue, 07 Nov 2023 18:28:30 GMT

@Gordon5 - this particular roaming package is for use whilst in the USA only. Are you still in the USA now?

Log into My Account and confirm you see the addon listed.

Re: US Roaming data

dust2dust — Tue, 07 Nov 2023 18:30:28 GMT

Set networks to 4G LTE, turn on roaming data, turn on cell data, connect to either T-Mobile or AT&T. How about calls and real sms texts outbound?

Re: US Roaming data

Gordon5 — Tue, 07 Nov 2023 18:36:21 GMT

Yes, still in US and have confirmed that I have the roaming package but not working.

Re: US Roaming data

Gordon5 — Tue, 07 Nov 2023 18:42:44 GMT

Text and call have always worked. Just no data. Spoke to a friend who directed me to PM fine print message that US carriers are not allowing 3G users. Switched to 4G. Did everything you said in previous message but still no roaming. It must be something simple that I’m missing.

Re: US Roaming data

Gordon5 — Tue, 07 Nov 2023 18:48:06 GMT

PM posted a note that says US carriers are no longer supporting 3G as of February, 2022. That is why I switched to 4G. Followed advice to take Cellular of “Auto”, picked Verizon etc. still not getting data roaming.

Re: US Roaming data

Gordon5 — Tue, 07 Nov 2023 18:52:33 GMT

Tried AT&T. It worked! Thx

Re: US Roaming data

will13am — Tue, 07 Nov 2023 18:55:02 GMT

@Gordon5 wrote:
PM posted a note that says US carriers are no longer supporting 3G as of February, 2022. That is why I switched to 4G. Followed advice to take Cellular of “Auto”, picked Verizon etc. still not getting data roaming.

The best thing to do is leave everything on auto. Public Mobile does not use Verizon as a roaming partner, so you will not be able to for select Verizon. For preferred network type, use the "highest" setting, 5G preferred if you have the option or 4G/LTE preferred.

Re: US Roaming data

computergeek541 — Tue, 07 Nov 2023 18:53:57 GMT

Re: US Roaming data

computergeek541 — Tue, 07 Nov 2023 18:58:32 GMT

Re: US Roaming data

DennyCrane — Tue, 07 Nov 2023 19:25:13 GMT

When roaming set your phone's preferred Network to 4G/LTE, not 5G. AT&T 5G doesn't work, so if that's what you're connected to data will not work.

Aside from that ensure Data Roaming is enabled on your device, and that you're connected to either T-Mobile or AT&T. If one isn't working, try the other.

As has been stated, your plan speed does not matter. 3G plans can still connect to the 4G and 5G networks, if the device supports them.

My guess is you were either connected to AT&T 5G or you didn't have Data Roaming enabled on your device.

Re: US Roaming data

Gordon5 — Tue, 07 Nov 2023 19:32:21 GMT

AT&T worked. Thx!!

Re: US Roaming data

computergeek541 — Wed, 08 Nov 2023 03:37:29 GMT

@Gordon5 wrote:
Tried AT&T. It worked! Thx

self solution removed. solution re-assigned.