topic Re: Urgent in Get Support

Urgent

Brendan_w09 — Wed, 08 Nov 2023 03:43:38 GMT

I need help!!! I tried switching my subscription and my payment method won't go through. Keeps saying "oops something happened please try again later. I've been trying for two days now

Re: Urgent

esjliv — Tue, 07 Nov 2023 16:24:40 GMT

@Brendan_w09 - are your services working? If not, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) can your account be found?

Try opening your account through a tab in incognito mode.

If still issues, Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Urgent

Yummy — Tue, 07 Nov 2023 16:28:11 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.