topic Re: SOS Only in Get Support

SOS Only

Aadee — Mon, 06 Nov 2023 21:39:19 GMT

i am using my phone quit long last Fridays morning before noon my phone is showing SOS Only, my sim is working on another phone other sim is also not working on mine, restarted, network reset, sim swap turned off for 1hr nothing did work. also its not BLACKLISTED

Re: SOS Only

SourDude1234 — Mon, 06 Nov 2023 21:45:03 GMT

Hi there @Aadee

Go to Settings > Cellular, and then you will have to find your current phone number and then click on that and turn that line on. After you turn that on, then you will be able to use it.
Have a nice day.

Re: SOS Only

HALIMACS — Mon, 06 Nov 2023 21:43:43 GMT

So did the device EVER work on this service?

Sure sounds like the device IS blacklisted @Aadee

Check the Status of Your Device in Canada | DeviceCheck.ca

Re: SOS Only

dust2dust — Mon, 06 Nov 2023 21:43:17 GMT

Excellent troubleshooting. Other than the above idea, seems to be the device.

Re: SOS Only

Aadee — Mon, 06 Nov 2023 21:47:11 GMT

Your device HAS NOT been reported lost or stolen and is not currently on the national blacklist.

Re: SOS Only

Aadee — Mon, 06 Nov 2023 21:50:10 GMT

Yes i am using this phone for more then 1yr, same phone and same sim card

Re: SOS Only

SourDude1234 — Mon, 06 Nov 2023 21:51:07 GMT

Have you tried what I have suggested?

Re: SOS Only

HALIMACS — Mon, 06 Nov 2023 21:52:10 GMT

I hear you @Aadee

Definitely a device issue based on what you're describing. (given the Public Mobile SIM card works in another device)

Not a Public Mobile issue.

Re: SOS Only

Aadee — Mon, 06 Nov 2023 21:52:16 GMT

i try to find my phone number there, every thing but my number

Re: SOS Only

dust2dust — Mon, 06 Nov 2023 21:53:46 GMT

Android or iphone?

Re: SOS Only

Aadee — Mon, 06 Nov 2023 21:56:31 GMT

iphone se 2nd gen with 17.1iOS

Re: SOS Only

Aadee — Mon, 06 Nov 2023 21:57:20 GMT

i tried but could not find my phone number

Re: SOS Only

SourDude1234 — Mon, 06 Nov 2023 21:57:27 GMT

If you are positive that it is not a device issue, please direct message a staff member by clicking here. They will be able to help you further with this issue. Have a nice day.

Re: SOS Only

dust2dust — Mon, 06 Nov 2023 22:13:50 GMT

Maybe there's something to figure out on this page:
https://support.apple.com/en-us/HT209044

Re: SOS Only

hTideGnow — Mon, 06 Nov 2023 22:39:47 GMT

Hi @Aadee other sim cannot work on yours is an strong indication your phone is blacklisted. Please check all the couple IMEIs you phone has. Also, blacklist we have access might not update quick enough, so, submit ticket with agents, send them the couple IMEIs your phone has and ask them to confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS Only

esjliv — Tue, 07 Nov 2023 00:38:46 GMT

@Aadee Try swiping down from the upper-right corner of your display and tap on the green Cellular Data icon to shut it off, then tap it again to turn it back on. If that isn't enough to jog your iPhone back into remembering that it should have a proper connection then soft reset your iPhone.

Simultaneously hold down the side button and the lower volume button for about 3 seconds and it will bring up a new screen with two sliders and a cancel icon. Slide the top power icon to the right and your phone will power down. After it's done shutting off just wait a few seconds and then hold the side button to power it back up again.

Another issue, possible faulty SIM card slot. Maybe an apple store can help.

Re: SOS Only

Aadee — Tue, 07 Nov 2023 02:04:19 GMT

hi, i already all of these hacks 😞 but nothing does work for me.

Re: SOS Only

Aadee — Tue, 07 Nov 2023 02:06:14 GMT

i check both imei and found clean, now im talking to agent thanks for link.

Re: SOS Only

Aadee — Tue, 07 Nov 2023 02:07:48 GMT

these all are related while using 2 sims

Re: SOS Only

gpixel — Tue, 07 Nov 2023 12:52:19 GMT

@Aadee

it's possible the device overheated and possibly corrupted some files. i doubt the agent will be able to figure this one out. they are not device specialists. if, nothing is working, your last option would be to factory reset the device.