topic Re: Data not working in Get Support

Data not working

Walster1 — Mon, 06 Nov 2023 23:29:39 GMT

No data for a couple of months now. Data when at WiFi but not outside wi-fi areas, like car. Also, when I click on Mobile Phone Plan message says "Public Mobile has no provisioning website".

Re: Data not working

Hollister — Mon, 06 Nov 2023 23:31:15 GMT

@Walster1

Check your apn settings https://apn-canada.gishan.net/en

Re: Data not working

hairbag1 — Mon, 06 Nov 2023 23:32:01 GMT

@Walster1

assuming talk and text work...right ? What make / model is that cellphone ?

Re: Data not working

dust2dust — Mon, 06 Nov 2023 23:32:58 GMT

Can you try your sim in another phone? Do you see data available in your account?

Re: Data not working

HALIMACS — Mon, 06 Nov 2023 23:41:52 GMT

@Walster1

Just to be certain, you're in CANADA while trying to access data, correct?

Or are you in USA with a US add-on or a Canada-US plan?

Re: Data not working

Walster1 — Tue, 07 Nov 2023 00:27:12 GMT

canada

Re: Data not working

Walster1 — Tue, 07 Nov 2023 00:29:23 GMT

No, I cannot try another phone with SIM. Phone calls are working fine. My account shows 0 GB used this month.

Re: Data not working

Walster1 — Tue, 07 Nov 2023 00:32:39 GMT

Yes, talk and text works. My phone is a Umidigi Power 7S, has powerful battery, Android 11, 4GB, Model MP06.

Re: Data not working

Walster1 — Tue, 07 Nov 2023 00:38:12 GMT

Sorry, this is above my pay grade. Provider should be able to talk English to me.

Re: Data not working

HALIMACS — Tue, 07 Nov 2023 00:41:05 GMT

You can ask the "provider" @Walster1

All of us here are just other customers like you; we're not public mobile employees. Perhaps you may have been unaware you were not dealing with Public Mobile staff on this community forum.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Data not working

dust2dust — Tue, 07 Nov 2023 01:09:31 GMT

Well then I'm Warren Buffett. 🙂
This is a self-serve provider. Go into your apn settings and add a new one or edit what you have to:

APN Settings:

Name: whatever you want
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: mmscproxy.mobility.ca
MMS port: 8799
APN type: default,mms,dun
APN enable/disable: APN enabled - probably on anyway and greyed out
MVNO type: GID
MVNO value: 4D

Save, then select to use, then go in and out of airplane mode