topic Number transfer failure in Get Support

Number transfer failure

BobbiJo — Mon, 06 Nov 2023 23:19:18 GMT

Incoming calls straight to voice mail. Previous carrier has confirmed problem with number transfer. Told me to have new carrier send request for phone number transfer again. Even though I responded to SMS to authorize transfer by responding YES to request within 90min. Need help. Not ideal service only receiving text messages and outgoing calls.

Re: Number transfer failure

Hollister — Mon, 06 Nov 2023 23:20:16 GMT

@BobbiJo

Check mail icon top right. I will pm you the number to call.

Re: Number transfer failure

dust2dust — Mon, 06 Nov 2023 23:21:53 GMT

Did you put in the old account # or the phone IMEI? Use account #.
Is your old service still working?
Call the number and put the old sim back in a phone to confirm again.

Re: Number transfer failure

BobbiJo — Mon, 06 Nov 2023 23:32:32 GMT

Found it thanks

Re: Number transfer failure

Abby9 — Wed, 08 Nov 2023 13:56:16 GMT

have you gotten the problem resolved? im just asking because i am having the same issue and can't seem to resolve my problem