topic Re: Activation in Get Support

Activation

Ec21 — Mon, 06 Nov 2023 22:35:31 GMT

My phone is not compatible for esim activation. How do I get past activation message

hairbag1 — Mon, 06 Nov 2023 20:53:45 GMT

do you have a PM hard sim ready ?

BKNS27 — Mon, 06 Nov 2023 20:58:19 GMT

You need to purchase a new SIM to transfer your account to the new SIM.

Once you have the new SIM, login to your account then go to Profile section and click on Change SIM card number.

If you haven’t kept up with monthly payment longer than 90 days. Your account will be closed and you can’t transfer SIM card number.

A $5 mistake for not checking if your phone is eSIM compatible.

hTideGnow — Mon, 06 Nov 2023 21:10:49 GMT

HI @Ec21 so you reach the end of the activation process already?

what phone is yours? sometimes the esim not compatible message is wrong.

and even your phone not really esim compatible, you can just buy a physical sim card from Telus or Koodo stores and then go to My Account and switch

esjliv — Tue, 07 Nov 2023 00:45:38 GMT