topic My cellphone is broken. in Get Support

My cellphone is broken.

Granola09 — Mon, 06 Nov 2023 19:39:03 GMT

My cellphone is broken, and I can’t see 6 digits code to sign in. Are there any other way to receive the code or log in my account?

And also, can I use the same SIM card when I got a new cellphone?

Re: My cellphone is broken.

hTideGnow — Mon, 06 Nov 2023 19:40:58 GMT

HI @Granola09

yes, the same sim card can be used on the new phone. So, if you have the new phone already, put it on and test it and you will get the 2FA code

If you don't get the 2FA code still, click "Didn't get the code" on that screen and they try Send email option to get the code using email

Re: My cellphone is broken.

Hollister — Mon, 06 Nov 2023 19:41:04 GMT

@Granola09

Have the code resent to your email on the sign in page.

Yes, put sim in new unlocked phone and it will work.

Re: My cellphone is broken.

Granola09 — Mon, 06 Nov 2023 19:47:27 GMT

After I fill in my email and password, I need to put 6 digits code. My cellphone is broken, don’t have a new phone yet and can’t see the code. Also any other option to receive the code.

Re: My cellphone is broken.

dust2dust — Mon, 06 Nov 2023 19:50:43 GMT

Did you click on resend code or didn't get code as suggested? If your phone has been enabled for volte and you know your voicemail password then you can also use that method. But the email would be easiest.