topic Re: Cannot recieve calls from FIDO users in Get Support

Cannot recieve calls from FIDO users

slaha — Tue, 04 Jan 2022 20:32:25 GMT

I signed up with Public Mobile last Friday and ported my number over from Mobilicity.
I received a text mesage from you saying my port was successful.
My Mobilicity account is closed.

I can not receive any calls from people on Fido netwrok (I suspect its all of rogers network)

When they try to call me, immediately the call disconnects and the message "Call Failed" appears on the device (for iPhone users)

Can someone please help me

Thanks

Re: Cannot recieve calls from FIDO users

Selfy — Wed, 21 Sep 2016 23:42:05 GMT

This looks suspicously like the message I posted earlier on today 😄

Re: Cannot recieve calls from FIDO users

slaha — Wed, 21 Sep 2016 23:43:34 GMT

Exactly the same issue.

You described it way bettern than i could ever do.

Hope it gets resolved.

Thanks

Re: Cannot recieve calls from FIDO users

Selfy — Wed, 21 Sep 2016 23:49:48 GMT

I hope it gets fixed too. Was just checking back to see if there was an update.

Re: Cannot recieve calls from FIDO users

Luddite — Thu, 22 Sep 2016 01:51:04 GMT

Hi @slaha, welcome to Public Mobile!

The only thing to do at this point is to get help from one of the moderators; @Shazia_K @Mary_M. Unfortunately they are gone for the day now but will be back online tommorrow morning, so hang in there for a bit.

Re: Cannot recieve calls from FIDO users

Rockdaddy22 — Thu, 22 Sep 2016 13:25:23 GMT

This is crazy, I'd love hear more about this.

Re: Cannot recieve calls from FIDO users

slaha — Thu, 22 Sep 2016 13:57:33 GMT

it is crazy and very frustrating

Took me almost a week to find out there is an issue

I hope a moderator will rpely soon.

Re: Cannot recieve calls from FIDO users

Mary_M — Thu, 22 Sep 2016 15:06:58 GMT

Hey @slaha

Welcome to Public Mobile.

I'm sorry to hear about this, we have actually had a few similar issues regarding Rogers callers. This issue is not related to Public Mobile, it is related to Rogers/Fido. Here are 2 things you can do;

1) Call Mobilicity and have them look into this

2) ask one of your friends who is with Rogers/Fido to contact their carrier.

Please let us now of the results,

Mary

Re: Cannot recieve calls from FIDO users

slaha — Thu, 22 Sep 2016 15:13:50 GMT

If this is an issue for more than 1 user maybe this can be escelated?

Can someone please look into this and not throw this back to us?

I really need to be able to receive these calls.

Mobilicity have huge wait times due to the move to rogers and i am not able to contact them.

Thanks

Shai

Re: Cannot recieve calls from FIDO users

Mary_M — Thu, 22 Sep 2016 15:18:19 GMT

I did speak with our technical department and they confirmed this is not a Public Mobile issue/network issue. This is something that Rogers needs to look at, and since you are coming from Mobilicity, they are the ones who will need to make any changes needed or to troubleshoot the issue.

Everything on our side is good, including your port request which has been fully completed on our end.

thank you for your understand @slaha

Mary

Re: Cannot recieve calls from FIDO users

slaha — Thu, 22 Sep 2016 15:20:44 GMT

I understand that the issue is not on your side but i cannot reach them.

I have actually been trying since yesterday.

Is there any other way you can please help?

Re: Cannot recieve calls from FIDO users

Luddite — Thu, 22 Sep 2016 15:29:49 GMT

Since this is a generic issue for Rogers they will be difficult to reach.

Doubt PM can do anything about it, but fingers crossed for you and the others.

Re: Cannot recieve calls from FIDO users

slaha — Thu, 22 Sep 2016 15:32:21 GMT

Hi Mary.

Thanks for responding I understand you dont see an issue on your side. And i agree it has to be Rogers.

I finally got thorugh to mobilcity, they do not see any issue and claim the port was successful and the account is closed. Due to that they wont provide me with any technical help.

I will asked my friend to call FIDO. but im not very hopefull.

If there is anyway you guys could help id appreciate it.

I wll post once my friend call FIDO

Thanks

Shai

Re: Cannot recieve calls from FIDO users

Rockdaddy22 — Thu, 22 Sep 2016 15:41:57 GMT

Please keep us updated

Re: Cannot recieve calls from FIDO users

slaha — Thu, 22 Sep 2016 15:55:34 GMT

update:

My friend called fido and i contacted rogers on their chat. (rogers were kind enough to answer although i dont have an account with them.)

they both said similiar things

1. They have seen this issue before.

2. They ask that you please double check that the port was completed without errors.

3. If the port went correctly they suggested to reset my network profile on your servers. (dunno what that means......)

they said that in their experience that will fix the issue.

Thanks

Re: Cannot recieve calls from FIDO users

srlawren — Thu, 22 Sep 2016 16:01:00 GMT

Sorry I had already replied to the other thread when I saw the updates here. My bad.

Re: Cannot recieve calls from FIDO users

Mary_M — Thu, 22 Sep 2016 16:08:42 GMT

That's fine @srlawren 🙂

@slaha I have responded on the other post,

Mary

Re: Cannot recieve calls from FIDO users

alexpopescu — Sat, 24 Sep 2016 00:43:17 GMT

I have no issues receiving texts and calls from Rogers 🙂

Re: Cannot recieve calls from FIDO users

slaha — Sat, 24 Sep 2016 02:54:10 GMT

And I didn't have issues activating my account....

Re: Cannot recieve calls from FIDO users

Selfy — Mon, 26 Sep 2016 20:33:44 GMT

The issue still exists today.