topic Re: Purchased the wrong add-on in Get Support

Purchased the wrong add-on

Keirsten01501 — Mon, 06 Nov 2023 14:35:15 GMT

I purchased a data add-on yesterday, as I had ran out of my regular data. Unfortunately I accidentally purchased a U.S. data add on, so it does not work for me! Is there any way to switch it for the Canadian one!? @CS_Agent

Re: Purchased the wrong add-on

hTideGnow — Mon, 06 Nov 2023 14:36:20 GMT

HI @Keirsten01501

yup, it happened, but no worries

PM support can help to switch it or just move the fund back to your account so you can re-buy

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased the wrong add-on

TheSterlinger — Mon, 06 Nov 2023 14:36:38 GMT

You can try speaking to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased the wrong add-on

mojorising — Mon, 06 Nov 2023 14:37:32 GMT

contact a CS Agent to help with this. use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437