topic Re: Making and receiving calls in Get Support

Making and receiving calls

Sooey — Mon, 06 Nov 2023 13:59:54 GMT

Since coming to Florida with ca/us plan cannot make or receive phone calls

Re: Making and receiving calls

softech — Mon, 06 Nov 2023 14:07:50 GMT

is your mobile data working? Is it just voice call in Florida with trouble?

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

With your voice issue , make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.

Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Making and receiving calls

hTideGnow — Mon, 06 Nov 2023 14:33:04 GMT

HI @Sooey

what phone do you have? is that a VoLTE compatible one?

Although T-Mobile 2G should work in Florida, but many reported it is not working well. So, try AT&T and VoLTE. Make sure VoLTE is enabled on your phone's Network menuu