topic Re: no connection in Get Support

no connection

Puzzled1 — Mon, 06 Nov 2023 06:59:13 GMT

Inbound calls get a message "sorry your call can not be completed since your plan does not include a US add on".

Outbound "sorry your call cannot be completed please check the number". What's going on?

Re: no connection

DennyCrane — Mon, 06 Nov 2023 07:02:02 GMT

Your account is suspended. Check to see if your autopay failed, if applicable. Login to your account or call *611 to check.

Re: no connection

BKNS27 — Mon, 06 Nov 2023 07:40:54 GMT

@Puzzled1

If you are on AutoPay/Subscribe, login to your account tomorrow and enable AutoPay/Subscribe in the Payment section or otherwise purchase a voucher from these locations and dial 611 enter the voucher number and voucher PIN:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples but call them to make sure they still sell them.