topic Re: Forbidden A1 login problem in Get Support

Forbidden A1 login problem

alicja11 — Mon, 06 Nov 2023 07:09:45 GMT

Hi, I'm hoping a moderator can look into this. I'm unable to login into my mobile app and web account, even after verifying my 2A verification. Recently switched devices. I also use VPN and never had issues while it was turned on in the past, and also tried logging in with my VPN turned off. It says "Forbidden A1". My account is active, and renewed only a few days ago.

Re: Forbidden A1 login problem

Hollister — Mon, 06 Nov 2023 07:11:32 GMT

@alicja11

Self service is down for maintenance right now. Try tomorrow morning.

Re: Forbidden A1 login problem

choof — Mon, 06 Nov 2023 07:28:59 GMT

it's down for me too. so annoying. my neighborhood's power is about to go off in 30 minutes and i won't have wifi. i don't live near anywhere that sells vouchers either. so annoying.

Re: Forbidden A1 login problem

BKNS27 — Mon, 06 Nov 2023 07:43:28 GMT

@alicja11

The website and app are down for maintenance (updating) so it has nothing to do with you power.

Re: Forbidden A1 login problem

HALIMACS — Mon, 06 Nov 2023 10:40:12 GMT

@alicja11 @choof

If you require support for an account related matter while the site is undergoing maintenance, contact the customer support agents for assistance.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.