topic Re: @CS_Agent in Get Support

@CS_Agent

Vamonos — Mon, 06 Nov 2023 00:11:34 GMT

Hi. I had a problem with my subscription payment, the transfer went through but I don't have an active subscription. Please help.

Re: @CS_Agent

softech — Mon, 06 Nov 2023 03:07:28 GMT

@Vamonos

are you activating new account and got the issue, or you are existing customer trying to renew your subscription?

Re: @CS_Agent

Vamonos — Tue, 07 Nov 2023 02:10:04 GMT

I activated the new account via the app, but my account is on hold even though I have already paid for the first month's subscription and the SIM card while ordering.