topic Re: Billing in Get Support

Billing

smcgill11 — Sun, 05 Nov 2023 18:03:29 GMT

Hello,

I just signed up for 90-days, but would like my account to remain active longer than 90-days. Will I have to renew my account manually or will you auto-bill me after 90-days to keep the account active.

Cheers

Shane

Re: Billing

Dunkman — Sun, 05 Nov 2023 18:08:22 GMT

@smcgill11

If you activated your account recently, your pre-authorized payments is turn on. It should be automatically billed every 90 days.

You can check your self service account under payment section. If you are "subscribed", then your account will be automatically renewed every 90 days.

Re: Billing

hairbag1 — Sun, 05 Nov 2023 18:41:05 GMT

@smcgill11

when you created your PM account, you registered a valid credit card or debit card to your account which automatically enabled Subscribed...(Autopay). As long as you don't disable Subscribed, your account will renew when it's supposed to.

Re: Billing

smcgill11 — Sun, 05 Nov 2023 19:17:40 GMT

Hello,

Next question, when attempting to switch over to public mobile, I got a text from my old service provider (Rogers) that said they received a request to transfer my service etc etc....and to reply "yes" if I wanted this to happen. Unfortunately the "yes" response would not go through. So I just called Rogers and asked about it, he said my service is now cancelled with them and I'd likely have to go through the process of re-signing up with you guys. Is this correct, or do I simply need to wait for a while and things will work out. Currently I have no mobile service.

Cheers

Shane

Re: Billing

Dunkman — Sun, 05 Nov 2023 19:32:45 GMT

@smcgill11 wrote:
Hello,
Next question, when attempting to switch over to public mobile, I got a text from my old service provider (Rogers) that said they received a request to transfer my service etc etc....and to reply "yes" if I wanted this to happen. Unfortunately the "yes" response would not go through. So I just called Rogers and asked about it, he said my service is now cancelled with them and I'd likely have to go through the process of re-signing up with you guys. Is this correct, or do I simply need to wait for a while and things will work out. Currently I have no mobile service.
Cheers
Shane

@smcgill11

Do you still want that Roger's phone number? When did you sign up?

If the port failed, your PM account should still partially work. For example, with PM SIM card inserted, you should be able to have outgoing calls and texts and data should be working. You will not be able to receive phone calls or texts at the old Roger's number.

Re: Billing

smcgill11 — Sun, 05 Nov 2023 21:31:57 GMT

Ok I am confused. I thought I could sign up with PM and use the eSim option and simply port my old Rogers number over to PM? That said, when I go into settings > cellular, there is no eSim active ?? I'm not sure if there should be, but in any case at this point I have signed up with PM for 3 months and I have NO cellular service. It's been a number of hours since I did this. Do I need to wait longer or is there an issue?

Re: Billing

smcgill11 — Sun, 05 Nov 2023 22:25:54 GMT

I do still want my old Roger's number. I signed up earlier today. If the port failed, I don't want this service. I was told by the customer service chat guy named Walter that it would work. I"m not interested in a partial solution.....

Cheers

Shane

Re: Billing

Dunkman — Mon, 06 Nov 2023 00:05:33 GMT

@smcgill11 wrote:
I do still want my old Roger's number. I signed up earlier today. If the port failed, I don't want this service. I was told by the customer service chat guy named Walter that it would work. I"m not interested in a partial solution.....
Cheers
Shane

@smcgill11

There is an issue with your activation. Did you receive an email from Public mobile with a QR code for eSIM?

If not, you will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message, include as much detail as possible to CSA.