topic Loyalty perk missing in Get Support

Loyalty perk missing

Mikeee — Sun, 05 Nov 2023 22:22:00 GMT

Hi folks,

It seems like after activation of my card, I didn't get any loyalty rewards, anyone have the same issue?

Please help thanks.

Thanks

Re: Loyalty perk missing

hairbag1 — Sun, 05 Nov 2023 22:26:40 GMT

@Mikeee

so you just recently activated a new PM account ? Loyalty won't happen on sign-up.

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Loyalty perk missing

Hollister — Sun, 05 Nov 2023 22:26:16 GMT

@Mikeee

If you just activated and you used a referral code a $10 credit will be put into your Available Funds in your account within 72 hours. Have you checked your account? Has it been over 72 hours?

Re: Loyalty perk missing

Mikeee — Sun, 05 Nov 2023 22:33:34 GMT

so the condition is only for those old public mobile to new public mobile reward?

or it's for everyone but just need the next month there will be loyalty point

Re: Loyalty perk missing

Hollister — Sun, 05 Nov 2023 22:35:55 GMT

@Mikeee

Have a look at this faq for point rewards:

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Loyalty perk missing

hairbag1 — Sun, 05 Nov 2023 22:36:06 GMT

@Mikeee

all new activation after January 2022 will be enrolled in Reward POINTS. The older legacy Rewards program isn't available to new accounts.

Re: Loyalty perk missing

Mikeee — Sun, 05 Nov 2023 22:42:18 GMT

after reading the articles closely, I think I solve my own problem,

what it's saying in loyalty perk is its a 1 time rewards, and ONLY for those member that are old public mobile reward points will get this, so if I am a old member for 60 days, I get 2 points.