topic Subscription not activated. Please help in Get Support

Subscription not activated. Please help

PublicMobUser88 — Sun, 05 Nov 2023 21:29:13 GMT

I already paid, payment went through. Subscription not activated. When I click Get Support and then log in, I am stuck on a blank white page when a button "Done" on the top right hand corner.

Re: Subscription not activated. Please help

mojorising — Sun, 05 Nov 2023 21:33:06 GMT

Are you doing the activation through the PM app? If not, you're going to need it to complete the activation.

Re: Subscription not activated. Please help

PublicMobUser88 — Sun, 05 Nov 2023 21:34:03 GMT

Yes through the app. I chose the eSIM option

Re: Subscription not activated. Please help

HALIMACS — Sun, 05 Nov 2023 21:40:36 GMT

@PublicMobUser88

Try rebooting your device, resetting network connections, toggling airplane off/on.

Indeed, any one of the above options may work.

Try them all and see ...

Re: Subscription not activated. Please help

Chalupa_Batman — Sun, 05 Nov 2023 22:11:16 GMT

I think the important question is... does your phone accept eSIM? If not, you may require a physical SIM card. If you do need one, you can contact a local Telus store and see if they have any or you can purchase one off of Amazon. Just don't purchase directly from PM.