topic Re: My mobile network is not working???? in Get Support

My mobile network is not working????

Pbc_plan15 — Tue, 31 Oct 2023 19:28:28 GMT

My mobile network is not working???? And I tried all different help, but is not solving from the robot chats, suck. I need to talk to a actual real human from customer support agent, if the problem is not solving, then I have to cancel the plan.

Re: My mobile network is not working????

JRod — Tue, 31 Oct 2023 19:32:03 GMT

@Pbc_plan15

I was trying to help you on your existing thread that you already made. Please continue chatting there.

Otherwise if you prefer to talk to a customer service agent from PM you can do so by clicking the link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: My mobile network is not working????

Pbc_plan15 — Tue, 31 Oct 2023 19:35:02 GMT

I can't log in to my account due to can't receive a 6 digital code for eversafe from text message since network is not working, so how can I go in my account to check if my payment is due???

Re: My mobile network is not working????

JRod — Tue, 31 Oct 2023 19:36:36 GMT

@Pbc_plan15

I’ve answered this in your other thread but I’ll put it here again:

Try clicking the “Didn’t receive code option” it should give you the option to send the code to your email so you can use it to login to the account.

Re: My mobile network is not working????

Yummy — Tue, 31 Oct 2023 19:39:49 GMT

You cannot 'cancel' your plan; what you can do is stop paying in after 90 days of no pay account will be deleted. PM being pre-paid does not do refunds.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: My mobile network is not working????

kb_mv — Tue, 31 Oct 2023 19:42:01 GMT

@Pbc_plan15 wrote:
My mobile network is not working???? And I tried all different help, but is not solving from the robot chats, suck. I need to talk to a actual real human from customer support agent, if the problem is not solving, then I have to cancel the plan.

@Pbc_plan15 There is no such thing at PM as talking to a real person. You can exchange messages back and forth but that's it. They don't hide the fact that all customer service is done online. If you want or need a higher level of care you will need to go to a higher tier provider like Koodo or Telus. Granted the service model here is not for everyone but if you can stick with more self serve the savings, I think, are worth it. There are numerous people on this forum that have been here for a long time and who have multiple accounts who are a wealth of knowledge.

You're right that the ticketing system sucks so follow the link that @JRod provided to send a direct message.

Re: My mobile network is not working????

BKNS27 — Tue, 31 Oct 2023 21:41:59 GMT

@Pbc_plan15

Your last resort is to purchase a voucher and dial 611 and enter the voucher number and pin.

You can purchase a voucher from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples but call them first to see if they carry vouchers as some retailers don’t sell them anymore.

Re: My mobile network is not working????

Pbc_plan15 — Sun, 05 Nov 2023 18:45:24 GMT

My doesn't say "didn't get the code" it only has "resend code" no other options.

Re: My mobile network is not working????

dust2dust — Sun, 05 Nov 2023 18:48:42 GMT

Ok and what do you get when you click that?

Re: My mobile network is not working????

Pbc_plan15 — Sun, 05 Nov 2023 18:48:46 GMT

Thanks, I try to do so.

Re: My mobile network is not working????

Mohammadh — Sun, 13 Jul 2025 23:59:32 GMT

My network is not working, I have not telephone line now

Re: My mobile network is not working????

kb_mv — Mon, 14 Jul 2025 12:05:02 GMT

@Mohammadh You replied to a thread that is almost 2 years old. Start a new thread by clicking "Ask a Question" on the main community page. Try to add a few more details about what phone, is everything not working or just cals or data, what have you tried? You can also open a ticket to support personnel by clicking on the chat icon.