topic Re: phone transfer issue in Get Support

phone transfer issue

xinzhou — Sun, 05 Nov 2023 19:59:48 GMT

try to transfer my number from virgin mobile, now both my esim with Public mobile and old sim card with virgin mobile works as the same phone number. called virgin, they said the issue is with Public mobile, trying to contact customer service but don’t know where and how. thank you for everyone who can help

Re: phone transfer issue

mojorising — Sun, 05 Nov 2023 16:02:20 GMT

Have you ported the number and set up your account with the PM app? Have you gone through the initial setup?

Re: phone transfer issue

Chalupa_Batman — Sun, 05 Nov 2023 16:03:13 GMT

Hi @xinzhou

Please check your mail box in the top right corner, I'll send you some information that will help with the porting process.

Re: phone transfer issue

dust2dust — Sun, 05 Nov 2023 16:05:20 GMT

Call that number and put the Virgin sim back in a phone and confirm the transfer text.

Re: phone transfer issue

Chalupa_Batman — Sun, 05 Nov 2023 16:16:56 GMT

Hi @xinzhou

You picked a solution yet you didn't say what the resolution was. Did you not finish setting up your account using the app? Did you finish signing up but the porting didn't work?

Re: phone transfer issue

xinzhou — Sun, 05 Nov 2023 16:34:48 GMT

Thank you for all the help. the customer service called me. I have putthe wrong iMEI number at the beginning, they corrected it for me. all good now.