topic Porting when account is inactive in Get Support

Porting when account is inactive

jonathan-r — Tue, 04 Jan 2022 20:32:20 GMT

Sorry if there is a solution for this already, I'm not a very slow mobile device and having rouble searching/loading pages at the moment.

I'd like to port my # over to Freedom Mobile (recently started with them) however my PM account is now inactive as I do not plan to renew my 3-month cycle(12gb/3mnth plan), it is not "Deactivated" however. What are my option to get my # ported over? Can I pay for something such as a $10 PM plan just to reactivate, or does it have to be the full plan amount to reactivate?Thanks,

Re: Porting when account is inactive

Lg85 — Fri, 16 Feb 2018 19:33:27 GMT

@jonathan-r

Your Public Mobile account has to be active in order to port over to Freedom Mobile. You will need to reactivate your account. You can contact the moderators via private message by clicking here to reactivate it and perhaps they might let you pay $10 to reactivate your plan. I do not this for sure. The cheapest plan on their site right now seems to be $20 ($18 with autopay enrollment) to reactivate.

Re: Porting when account is inactive

Luddite — Fri, 16 Feb 2018 19:34:45 GMT

Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

Worst case scenario they will require your to reactivae a plan; $20 is now the cheapest.

Re: Porting when account is inactive

computergeek541 — Fri, 16 Feb 2018 20:02:29 GMT

Sorry, but there has never been any $10 plan. As you've already found out, you cannot port a phone number that is attached to an inactive plan. You will have to choose from the currently offered plans. Unless you renew your current 90 day plan, only a moderator can help you switch to a different plan.