topic Re: Getting new e-sim in Get Support

Getting new e-sim

Mitt5 — Sat, 04 Nov 2023 23:52:37 GMT

How can I go about getting a new e-sim QR code? The chatbot was no help in directing me to an agent. It prompts me to DM @CS_Agent but it says no such user exists. 😕

Re: Getting new e-sim

BKNS27 — Sat, 04 Nov 2023 23:57:45 GMT

@Mitt5

If you purchased an eSIM on the PM app…you will get the eSIM QR code on a eSIM compatible phone and also the code will be emailed to the registered email address.

If the phone is not eSIM compatible then it can’t be download.

Re: Getting new e-sim

Mitt5 — Sat, 04 Nov 2023 23:58:08 GMT

I used the original e-sim in my activation but deleted the service from my phone and want to reinstall. I can't use the same e-sim a second time.

Re: Getting new e-sim

Mitt5 — Sun, 05 Nov 2023 00:00:14 GMT

Sorry - should have said I can't use the same QR code twice.

Re: Getting new e-sim

BKNS27 — Sun, 05 Nov 2023 00:00:41 GMT

@Mitt5

Deleted service?

Did you delete the QR code? Or no service?

Re: Getting new e-sim

Mitt5 — Sun, 05 Nov 2023 00:02:02 GMT

I installed my PM service using the original QR code I was emailed. I removed the e-sim from my phone and now want to reinstall PM onto my phone but I can't use the same QR code I was originally sent.

Re: Getting new e-sim

maximum_gato — Sun, 05 Nov 2023 00:02:38 GMT

@Mitt5

If you deleted the original esim you have to repurchase via the pm app for $5.

Re: Getting new e-sim

BKNS27 — Sun, 05 Nov 2023 00:02:51 GMT

@Mitt5

No if you delete it…You can’t reuse it.

Contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain what happened.

Re: Getting new e-sim

maximum_gato — Sun, 05 Nov 2023 00:06:11 GMT

@BKNS27

I'm all for asking for a credit in most situations but unfortunately there is very little hope on getting a second esim for free when deleted by the customer. I haven't heard of a successful appeal yet?

Re: Getting new e-sim

BKNS27 — Sun, 05 Nov 2023 00:14:39 GMT

@maximum_gato

I agree but does that also apply on the original phone the QR code was downloaded and deleted by mistake?

I can see you need to purchase a new QR code on another phone.

Re: Getting new e-sim

maximum_gato — Sun, 05 Nov 2023 00:44:55 GMT

@BKNS27

Yes it seems honest mistakes make no difference it's one free esim period.

Re: Getting new e-sim

LitlLdy — Sun, 05 Nov 2023 01:41:14 GMT

@Mitt5 wrote:
I installed my PM service using the original QR code I was emailed. I removed the e-sim from my phone and now want to reinstall PM onto my phone but I can't use the same QR code I was originally sent.

@Mitt5 , if you deleted the eSIM from your phone you would need to do the steps below to purchase another one.

In the Public Mobile app on your Phone go to ‘Subscription & Add-ons’ page in your account to purchase an eSIM. Scroll down & selected ‘Shop SIM CARD NOW’ then under ‘SELECT SIM CARD TYPE’ select ‘eSIM’ then select ‘PAY NOW’,

Re: Getting new e-sim

BKNS27 — Sun, 05 Nov 2023 02:25:57 GMT

@maximum_gato

Yes you are correct in saying that the OP require to purchase a new eSIM.