topic Re: Subscription cancellation in Get Support

Subscription cancellation

CT0 — Sat, 04 Nov 2023 14:04:01 GMT

Hello,

I cancelled my subscription, but was still charged for another cycle. Is there anything I can do?
How do I cancel my plan for the future?

Re: Subscription cancellation

mojorising — Sat, 04 Nov 2023 14:22:11 GMT

Log into "My Account" and select "payments", click on "change subscription" and turn off subscription/auto pay. Please note, the account closes after 90 days of no payment and you will also lose your number if you don't port out. Porting out also cancels the account.

https://myaccount.publicmobile.ca/en/account/overview

Re: Subscription cancellation

Chalupa_Batman — Sat, 04 Nov 2023 14:57:58 GMT

Good Morning @CT0

As per @mojorising , follow those instructions to turn off auto payments. I would also reach out to a CS Agent to request a refund. But also ask to have the credit card removed from file.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Subscription cancellation

Phil_Adelphus — Sat, 04 Nov 2023 15:07:28 GMT

@CT0 How did you cancel your subscription?

Re: Subscription cancellation

Meow — Sat, 04 Nov 2023 17:44:34 GMT

HOW did you cancel your subscription???? There is no known method to go into account and 'cancel' subscription.

Only ways (know to me) are:
- Remove autopay. After 90 days of no pay account will be closed, number lost.
- Ask agent to remove your credit card from your account. On a billing day account will be suspended due to no pay and closed after 90 days due to no pay.
- Transfer your number to another provider. Account will be immediately closed.

- Declare your phone lost/stolen. Account will be suspended and closed after 90 days of no pay.