topic Re: Phone not working good since upgrading in Get Support

Phone not working good since upgrading

LoraleeBean — Sun, 05 Nov 2023 06:05:36 GMT

I upgraded to a 5g plan. I spend half my time in an area that doesn’t have 5g service for work. But when I’m away for work I am missing out on messages because my data doesn’t work.

my boss thinks I’m ignoring their messages but I’m just not getting them.

Re: Phone not working good since upgrading

Dunkman — Sat, 04 Nov 2023 14:39:05 GMT

@LoraleeBean

What model phone do you use? For your phone settings, did you manually select 5G network only? Most phones, you can select Auto and your phone will decide which network would be the best to use in the area.

You could try to reboot phone. Network reset of phone (note this will erase any saved Wifi passwords settings)

Re: Phone not working good since upgrading

softech — Sat, 04 Nov 2023 14:41:22 GMT

@LoraleeBean even with 5G plan, you can access 4G orn3G networks. Usually people let it stays with Automatic on Network mode, but you might want to explicitly set it to 4G or LTE and see if works better. And no worry about the speed, even on 4G, with a 5G plan you have, your speed can be above 100Mbps

Re: Phone not working good since upgrading

dust2dust — Sat, 04 Nov 2023 14:44:49 GMT

Set the phone to 4G LTE. What colour are the text bubbles? Real sms texts should work fine as long as you're connected to Telus/Public somehow or other. Remember that the 5G plans here are about speed. You can get the same speed when connected to either 4G LTE or 5G.

Re: Phone not working good since upgrading

Phil_Adelphus — Sat, 04 Nov 2023 15:05:20 GMT

@LoraleeBean What app are you using for messages? True text messages (SMS) do not need data. So you have two problems, one is possibly SMS text messages not working, the other is data not working. Are voice calls working?

Re: Phone not working good since upgrading

BKNS27 — Sat, 04 Nov 2023 15:13:25 GMT

@LoraleeBean

Try rebooting your phone by powering off then back on to see if you are receiving text.