topic Re: 5G not working after upgrade in Get Support

5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:05:57 GMT

I recently upgraded to 5G from 3G. I'm using Samsung S21 Ultra. I can only connect to 4G+ network. With the 3G I was able to connect to 4G+ network as well and the speeds were the same 80 down and 20 up. I checked all the settings and the phone seems to be configured correctly. I read bunch of articles here but didn't see any magic bullets to fix this problem. Can anyone help?

Re: 5G not working after upgrade

Handy1 — Sat, 04 Nov 2023 00:08:34 GMT

@PaulS67 You have to select 5G from your phones network settings . Also know that even in 4G /LTE you will still get better speeds then 100mbs of a 4G plan being on 5G plan with phone set to 4G/LTE do a speed test to confirm

Speed test

https://www.speedtest.net/apps

Re: 5G not working after upgrade

abtest — Sat, 04 Nov 2023 00:08:43 GMT

@PaulS67- Accessing the 5G network all depends on where you are and where the nearest 5G tower is located. Just because you signed up for 5G plan, doesn't mean that you will always have a 5G connection. There are areas that simply do not have 5G coverage, or you might be too far, or there might be too much interference.

Re: 5G not working after upgrade

abtest — Sat, 04 Nov 2023 00:09:40 GMT

@Handy1 wrote:
@PaulS67 You have to select 5G from your phones network settings . Also know that even in 4G /LTE you will still get better speeds then 100mbs of a 4G plan being on 5G plan with phone set to 4G/LTE do a speed test to confirm
Speed test
https://www.speedtest.net/apps

Just be careful if using a speedtest app. it can use a lot of data.

Re: 5G not working after upgrade

softech — Sat, 04 Nov 2023 00:10:17 GMT

@PaulS67

so, does 5G option even showing?

you have the latest OS?

Which area you are at?

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:10:54 GMT

I guess I should mention that I'm located in Edmonton and 5G is available at my location. Another person in my family is connecting to the 5G network

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:14:20 GMT

The phone is set to receive 5G. Under Network Mode is set to 5G/LTE/3G/2G (auto connect) I can't do better setting there. And also phone is set to use 5G standalone networks. I tried with this ON and OFF. No change

Re: 5G not working after upgrade

Handy1 — Sat, 04 Nov 2023 00:16:45 GMT

@PaulS67 If phone is set to 5G do you happen to be in a basement apartment by any chance try outside see if it makes a difference . I know for me when I go to my basement my phone drops to 4G/3G

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:17:53 GMT

5G option is showing with LTE and others. Android version 13

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:19:02 GMT

I'm not getting 5G anywhere in the city. I'm not in a basement.

Re: 5G not working after upgrade

dust2dust — Sat, 04 Nov 2023 00:20:15 GMT

If your menu is similar to my Samsung, go to settings, about phone, status information, sim card status - look at the mobile data network type. Turn on cell data and see what it says. If it says something like NR USA then you're actually connected to the 5G network. Speed varies. Try going in and out of airplane mode. Try different areas.

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:24:06 GMT

Under SIM card status, mobile data network type is LTE. I tried airplane mode several times and also restarted the phone several times already

Re: 5G not working after upgrade

dust2dust — Sat, 04 Nov 2023 00:28:14 GMT

...with cell data on?
While you're in that screen, as an aside, look at mobile voice network type and make a call - does it change from LTE to UMTS or does it stay at LTE? While on the call.

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:32:46 GMT

I tried airplane mode with data on.

When I make a phone call Mobile voice network type changes to UMTS and Mobile data network type changes to HSPA+

Re: 5G not working after upgrade

hTideGnow — Sat, 04 Nov 2023 00:36:54 GMT

HI @PaulS67 just curious, can you try your PM sim in another phone and try other sim in your phone, check if the 5G works in both cases

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:41:03 GMT

I would be able to try this tomorrow or Monday and get back to you

Re: 5G not working after upgrade

Phil_Adelphus — Sat, 04 Nov 2023 00:51:17 GMT

@PaulS67 Is the phone a Canadian model, and do you have lower power mode disabled?

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 00:55:10 GMT

The lower power mode is disabled. As for model I do not know if it is a Canadian model. I guess from previous comments it seems like switching SIMS should answer few questions.

Re: 5G not working after upgrade

hTideGnow — Tue, 14 Nov 2023 21:42:23 GMT

HI @PaulS67

using a different sim on your phone could confirm if it is a device issue

put your sim in another phone can confirm if your account is properly setup, also, when a sim is put in another phone, it will first some kind of system refresh on the back end and that might help

If yours is a Canadian version S21 Ultra, it should work. We notice Samsung S20 is one with problem on 5G, but S21 should be good

[incompatible device ..... Luddite]

Re: 5G not working after upgrade

PaulS67 — Sat, 04 Nov 2023 01:01:12 GMT

That is the way I'm going to follow. I just need another SIM and this will be available by Monday.