topic Re: Stumped 'not subscribed '?!! in Get Support

Stumped 'not subscribed '?!!

Ballantina — Sat, 04 Nov 2023 00:25:46 GMT

Have had this account since spring, and signed up for auto pay at activation. Payments have been going through fine... now all of a sudden it's not subscribed and nothing is working. Nov 2 payment also processed. Any thoughts? @moderators

Re: Stumped 'not subscribed '?!!

Handy1 — Sat, 04 Nov 2023 00:28:02 GMT

@Ballantina Ensure you have auto subscribe turned on and you should be fine

Turn auto subscribe off/on

Re: Stumped 'not subscribed '?!!

hTideGnow — Sat, 04 Nov 2023 00:29:46 GMT

HI @Ballantina

you have service now, right?

I think it was just your Autopay was not setup yet

Re: Stumped 'not subscribed '?!!

DennyCrane — Sat, 04 Nov 2023 00:45:35 GMT

That error came up for me a couple times a month or so ago. It was a glitch; I have always been subscribed/on auto-pay. Check again in a day or two and see if it looks like it should.

Re: Stumped 'not subscribed '?!!

Phil_Adelphus — Sat, 04 Nov 2023 00:46:44 GMT

@Ballantina I logged in the other day and the account said unsubscribed. Like you my auto-pay had been working fine. When I went back to the page again it said subscribed without my having done anything other than reload the page. But my phone was still working, are you saying you have no service on your phone?

Re: Stumped 'not subscribed '?!!

Ballantina — Sat, 04 Nov 2023 01:33:36 GMT

Thanks! It’s actually my sons phone that I set up for him with my CC 😁

I’ll screenshot shot this suggestion to him, he’ll see it when he gets some wifi.

Re: Stumped 'not subscribed '?!!

Ballantina — Sat, 04 Nov 2023 01:37:01 GMT

Thanks! It’s actually my sons phone that I set up for him with my CC 😁

I’ll let him know about the glitch