topic Re: my account can't be activated in Get Support

my account can't be activated

Xue2023 — Sat, 04 Nov 2023 00:03:57 GMT

how to submitte a ticket, my account can't be activated

Re: my account can't be activated

abtest — Sat, 04 Nov 2023 00:05:28 GMT

@Xue2023- What is the error message you are seeing? Are you on the app or website?

Re: my account can't be activated

Handy1 — Sat, 04 Nov 2023 00:05:58 GMT

@Xue2023 have you downloaded the app to activate ? All activations need the app to activate . If your still having issues submit ticket with support using this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my account can't be activated

Xue2023 — Sat, 04 Nov 2023 00:08:46 GMT

When i loggin, always on the page of pre-activated, and i was charged twice, then go an info of "account confilcated... " or something like that, was asked to submit a ticket too, i got lost...

Re: my account can't be activated

Chalupa_Batman — Sat, 04 Nov 2023 00:16:52 GMT

Please follow our links below to talk to a CS Agent to get help. They may not refund you but will credit your account.

Re: my account can't be activated

Xue2023 — Sat, 04 Nov 2023 00:54:19 GMT

Thank you nice guys, finally my account is activated, but i don't know why i was charged twice, is there any cumstomer service can check the payment and do the refund?