topic Re: How can I activate a new sim card without using the app in Get Support

How can I activate a new sim card without using the app

JC202 — Fri, 03 Nov 2023 21:09:32 GMT

I have subscribed & put a new sim in but cannot download the app as the phone is a flip phone used for voice calls only.

How can I activate the sim without the app?

Re: How can I activate a new sim card without using the app

computergeek541 — Fri, 03 Nov 2023 21:09:21 GMT

@JC202 wrote:
I have subscribed & put a new sim in but cannot download the app as the phone is a flip phone used for voice calls only.
How can I activate the sim without the app?

Sorry, but the app is required to complete the actrivation. You'll need to borrow someone else's device that can run teh app.

Re: How can I activate a new sim card without using the app

HALIMACS — Fri, 03 Nov 2023 21:17:46 GMT

@computergeek541 @JC202

I feel there should be an option for employees of Public Mobile, either through the live activation chat service or customer support agents, to assist customers who wish to activate here without the need to download the app.

Is there not an option, whatsoever, for this to occur through Public Mobile?

Re: How can I activate a new sim card without using the app

Sansan — Fri, 03 Nov 2023 21:56:22 GMT

That sucks, I was in the same position 😕 I had a friend do it for me, then when it was activated they deleted the app. Whenever I sign in now, I go online I dont use the app.

Re: How can I activate a new sim card without using the app

computergeek541 — Fri, 03 Nov 2023 23:47:31 GMT

@HALIMACS wrote:
@computergeek541 @JC202
I feel there should be an option for employees of Public Mobile, either through the live activation chat service or customer support agents, to assist customers who wish to activate here without the need to download the app.
Is there not an option, whatsoever, for this to occur through Public Mobile?

The live chat is largely only for asking the most basic of questions for which answers could be found in the help articles. For anything for detailed, a customer support agent would be required.