topic Re: Physical SIM Card in Get Support

Physical SIM Card

Greg62 — Fri, 03 Nov 2023 21:20:10 GMT

I ordered a SIM card on October 22, 2023. Today has been 10 business days since ordering and I have not received the SIM card in the mail yet. How do I get my SIM card?

Re: Physical SIM Card

hairbag1 — Fri, 03 Nov 2023 21:23:02 GMT

@Greg62

plan on 3 weeks for delivery. Alternative is to message a CSA to see if they can tell when was sent..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Physical SIM Card

softech — Fri, 03 Nov 2023 21:29:43 GMT

@Greg62

open ticket as advised above. If support offer to resend you another one, ask if you can buy in person (from local Telus or Koodo stores) and ask them to reimburse you the extra cost instead

Re: Physical SIM Card

Greg62 — Fri, 03 Nov 2023 21:29:44 GMT

Thank you. I have sent an email to CSA.

Re: Physical SIM Card

hairbag1 — Fri, 03 Nov 2023 21:35:33 GMT

@Greg62 wrote:
Thank you. I have sent an email to CSA.

Watch the little envelop icon on top right side of page will be highlighted when they respond to your query.

Re: Physical SIM Card

DannyM77 — Fri, 03 Nov 2023 22:57:19 GMT

Me too I just opened a ticket cuz it’s been 10 days for me too. I had signed up about 3 years ago with PublicMobile and the SIM card came the next day! ??? What’s going on?!

Re: Physical SIM Card

hairbag1 — Fri, 03 Nov 2023 23:12:07 GMT

@DannyM77

it's been taking up to 3 weeks for delivery for some customers..not all customers. Some gett'em in a few days whereas some take longer. It's been recommended to check your local Telus retail outlet to see if they have'em for sale. Alternative, is to order on Amazon.ca.