topic Re: No options for Subscription plan change in Get Support

No options for Subscription plan change

T-Mari — Fri, 03 Nov 2023 20:36:35 GMT

I currently pay $40 per month for 15GB data at 4G.

There are several plans currently advertised for 5G that are comparably priced, and a 4G 20GB plan for $34 per month.

Obviously I don’t want to continue paying more for less. But when I go to change my subscription plan on my account, there are only two 3G plan options listed!

How do I change to a more preferable plan? Current customer should be able yo avail of advertised pricing. Or I will be a customer no longer!

Re: No options for Subscription plan change

BKNS27 — Fri, 03 Nov 2023 20:38:44 GMT

@T-Mari

That promo are for new activation/members and not for existing members.

Re: No options for Subscription plan change

computergeek541 — Fri, 03 Nov 2023 20:38:54 GMT

@T-Mari wrote:
I currently pay $40 per month for 15GB data at 4G.

There are several plans currently advertised for 5G that are comparably priced, and a 4G 20GB plan for $34 per month.
Obviously I don’t want to continue paying more for less. But when I go to change my subscription plan on my account, there are only two 3G plan options listed!

How do I change to a more preferable plan? Current customer should be able yo avail of advertised pricing. Or I will be a customer no longer!

There's tab that need to be selected that will show all of the plans.

Re: No options for Subscription plan change

computergeek541 — Fri, 03 Nov 2023 20:39:53 GMT

@BKNS27 wrote:
@T-Mari
That promo are for new activation/members and not for existing members.

As the today, the $34 30-day plan is available to existing customers.

Re: No options for Subscription plan change

T-Mari — Fri, 03 Nov 2023 20:40:59 GMT

Why wouldn’t current customers get at least the same pricing as new? It’s more beneficial to cancel my subscription and go with a competitor

Re: No options for Subscription plan change

Newfie7776 — Fri, 03 Nov 2023 20:41:29 GMT

That’s for new members only , but keep an eye out because they do put existing customers deals on !

Re: No options for Subscription plan change

T-Mari — Fri, 03 Nov 2023 20:41:52 GMT

I clicked the All tab and was only provided 2 - 3G plan options

Re: No options for Subscription plan change

BKNS27 — Fri, 03 Nov 2023 20:42:11 GMT

@computergeek541

Good, I was just reading the promo and it states that it was for new activation. I guess PM change to promo.

Re: No options for Subscription plan change

computergeek541 — Fri, 03 Nov 2023 20:42:39 GMT

@Newfie7776 wrote:
That’s for new members only , but keep an eye out because they do put existing customers deals on !

The above information is no longer current. Anyone can get the 30-day $34 plan.

Re: No options for Subscription plan change

T-Mari — Fri, 03 Nov 2023 20:44:35 GMT

I am currently trying to switch and cannot. When I started a chat, I was directed here to find a solution.

Re: No options for Subscription plan change

toppy — Fri, 03 Nov 2023 21:22:10 GMT

@T-Mari It is only for the new customer only as I checked it today.

Re: No options for Subscription plan change

LitlLdy — Fri, 29 Dec 2023 07:29:32 GMT

@toppy wrote:
@T-Mari It is only for the new customer only as I checked it today.

@T-Mari , @Newfie7776 , the plan is for all Customers unless it changed back again in the last few minutes!