topic Update payment information in Get Support

Update payment information

Hieee — Fri, 03 Nov 2023 19:39:44 GMT

How do I update my Credit card on file? I am constantly getting error

Re: Update payment information

softech — Fri, 03 Nov 2023 19:38:24 GMT

@Hieee you probably at the right place to update the card. But update card feature is glitchy. Wait an hour and try again using Incognito mode

if you are in a rush to resume service, get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611

Re: Update payment information

computergeek541 — Fri, 03 Nov 2023 19:39:27 GMT

@Hieee wrote:
How do I update my Credit card on file? I am constantly getting error

How many times have yoMobile side. In that case, I would contct a Public Mobile customer supprot agent usin te chatbot. u tried? After trying multiple times, a lockout from allowing use of that card might have occured on the Public Mobile side. In that case, I would contct a Public Mobile customer supprot agent using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system shows an error, please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update payment information

Hieee — Fri, 03 Nov 2023 19:41:09 GMT

I just did it! Thanks

Re: Update payment information

Hieee — Fri, 03 Nov 2023 19:41:28 GMT

Thanks for the suggestion!