How do I cancel

Katherine208 — Fri, 03 Nov 2023 14:45:47 GMT

Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.

Re: How do I cancel

softech — Fri, 03 Nov 2023 14:52:32 GMT

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How do I cancel

BKNS27 — Fri, 03 Nov 2023 15:44:48 GMT

@Katherine208

PM is an online service that you manage your account through an app or online. All communication is done through private messaging so you can’t verbally communicate an agent.

To cancel your account, just follow @softech instructions.

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How do I cancel

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