topic Re: Payment processing problem in Get Support

Payment processing problem

Jor12 — Fri, 03 Nov 2023 15:09:08 GMT

I’m trying to renew my subscription, but for some reason my payment is not being processed. All the funds are in my account ready to go.

hTideGnow — Fri, 03 Nov 2023 15:16:02 GMT

the error happens often.

Wait an hour, then use Incognito/Private/Secret mode on your browser and try again

if same, you can also buy voucher from Shopper drug mart and load the voucher using *611

Jor12 — Fri, 03 Nov 2023 15:19:11 GMT

Thank you for the reply, what voucher do I buy.

BKNS27 — Fri, 03 Nov 2023 15:38:10 GMT

A Public Mobile voucher but are you on AutoPay/Subscribe and is your renewal date tomorrow?

Everyone account is suspended the day of until top-up payment is completed. If you have service, just ignore the account status.