topic Re: Subscription ended in Get Support

Subscription ended

loonger — Fri, 03 Nov 2023 02:08:33 GMT

It says ended Nov 2 even though I just paid. Please help @CS_Agent

Re: Subscription ended

softech — Fri, 03 Nov 2023 02:10:31 GMT

@loonger

could be a browser cache problem. Please login My Account again using Incognito mode and check again

if you have been using app, try login using the browser, use Incognito mode

Re: Subscription ended

loonger — Fri, 03 Nov 2023 02:13:22 GMT

But I am using the app now AFTER I finished paying on my computer.

Re: Subscription ended

softech — Fri, 03 Nov 2023 02:14:26 GMT

@loonger

you are using the app, did you get pass the poring number request (Step 5) and got to Step 6 yet?

Re: Subscription ended

loonger — Fri, 03 Nov 2023 02:20:38 GMT

@softech do you mind sending me the ste by step link? I typed in the number I wanted to transfer and then i think it said to go to the app.....maybe transfer of the number is not complete? If so, how do i know it's not complete?

Re: Subscription ended

softech — Fri, 03 Nov 2023 02:25:48 GMT

@loonger

I am just a customer like you and I doot ave a step by step guide

But are you using the app now? You logged in? and are you on Step 5 about picking new number or Porting in number ? If you are at Step 5, please choose "Transfer Number"

Re: Subscription ended

loonger — Fri, 03 Nov 2023 02:28:26 GMT

@softech appreciate your help. I chose transfer number and typed in my number to port. Then now not sure what happened but it asked me to use app (I think) and I get please pay to resume services even though I just paid (cycle of Oct 3 to Nov 2) even though I just paid today Nov 2 lol

Re: Subscription ended

softech — Fri, 03 Nov 2023 02:34:13 GMT

@loonger

I am not sure why you got the prompt Please pay to resume service, but you don't really getting to Step 6 on the app? (again, you should be using the Public Mobile app to complete the activation and NOT on the browser)

If you are using the app and still not getting to Step 6, I think it is best to open a case with support to get their help. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there