Number transfer failed

Mizuki — Fri, 03 Nov 2023 02:03:37 GMT

Hi,

My number failed to transfer and I am unable to fill the form on the community to get this issue fixed. Can you please help @CS_Agent.

Re: Number transfer failed

softech — Fri, 03 Nov 2023 02:12:38 GMT

@Mizuki

Transferring in?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

If transfer out, Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Number transfer failed in Get Support

Number transfer failed

Re: Number transfer failed