topic Re: SUBSCRIPTION ACTIVATION FAILED in Get Support

SUBSCRIPTION ACTIVATION FAILED

JOYCE41 — Thu, 02 Nov 2023 23:00:52 GMT

need help with completing subscription setup failed on the last step got error code M.8701 on retry

Re: SUBSCRIPTION ACTIVATION FAILED

hTideGnow — Thu, 02 Nov 2023 23:02:10 GMT

HI @JOYCE41

you were using the app and you got the error on Step 6?. or you got the error at the payment step?

and check your credit card to see if PM charged yet

Re: SUBSCRIPTION ACTIVATION FAILED

JOYCE41 — Thu, 02 Nov 2023 23:04:34 GMT

thanks for your help....got the error message on step 6 using the app

Re: SUBSCRIPTION ACTIVATION FAILED

softech — Thu, 02 Nov 2023 23:05:42 GMT

HI @JOYCE41

if i am correct, you got the error AFTER the payment step? PM should have charged you. And did it also say Configuration error or so? Are you using eSIM or physical sim card?

If physical try to see if it connects to PM network, which I doubt

you very likely need to open ticket with PM support and have them to investigate further

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: SUBSCRIPTION ACTIVATION FAILED

Chalupa_Batman — Thu, 02 Nov 2023 23:05:44 GMT

Hi @JOYCE41

It seems this error has come up before in the last few days for another member. Reach out to a CS Agent to inform them

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: SUBSCRIPTION ACTIVATION FAILED

hTideGnow — Thu, 02 Nov 2023 23:09:47 GMT

HI @JOYCE41

yes, you passed the payment step already

@Cheryl9 had the same error couple days ago, maybe she can share how she got it resolved

https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-code-M-8701-account-configuration-error/m-p/1077188

in the meantime, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SUBSCRIPTION ACTIVATION FAILED

BKNS27 — Thu, 02 Nov 2023 23:20:48 GMT

@JOYCE41

If your phone indicates Public Mobile and phone is working and charged for service. Don't reactivate SIM again or you will be charged again on your CC. Double check is charges on your CC account has been charged.

Re: SUBSCRIPTION ACTIVATION FAILED

JOYCE41 — Mon, 06 Nov 2023 21:11:44 GMT

Thanks everyone for your input, I set this aside for a couple of days. I will respond to all questions in one post.

The attempt to sign up was done on the app (Iphone 6 Plus) Got all the way to step 6 then got the error msg "SUBSCRIPTION ACTIVATION FAILED" Payment was completed and shows on credit card. Restarted the process including payment and same thing happened, another charge on the credit card.

I am using a physical SIM. Also the number porting was not done in those steps so the phone is still working on Kudo

I will take your advice and follow the link to open a ticket. Thanks again for your time.