topic Re: Help. in Get Support

Help.

Pam16 — Thu, 02 Nov 2023 18:48:25 GMT

I just subscribed today. I chose the 15 dollar plan. After i got my esim activated on my phone. I changed my mind on my subscription. I want the 5g one. When i tried to change it on the app. It said i had to pay the full balance of 47. When i was hoping the 15 i already paid today would be subtracted from the 47 and i pay the difference....@CS_Agent

Re: Help.

DennyCrane — Thu, 02 Nov 2023 18:46:40 GMT

@Pam16 Unfortunately there are no refunds or credits for unused time. It's best to schedule a plan change to take place at your next renewal.

You can try to send a private message to @CS_Agent to explain the situation and see if they can help you out on exception, but no guarantees.

Re: Help.

HALIMACS — Thu, 02 Nov 2023 20:35:16 GMT

My guess, @Pam16 , is that whereas you are a NEW customer here looking to switch to a HIGHER PRICED plan, that the Customer Support Agents will comply with your request.

However, @DennyCrane is absolutely correct in that plan changes should always be done on the next renewal date as (with all prepaid providers), there are no prorations or refunds for cycles once purchased.