topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Lcoghlan — Thu, 02 Nov 2023 17:17:33 GMT

I'm trying to finish setting up my eSim and my account is currently stuck on Step 6 of 6: Activate "Subscription Not Activated" and to Get Support. However that seems to be going in a circle to no avail and I have messaged the CS_Agent.

Re: Subscription Not Activated

BKNS27 — Thu, 02 Nov 2023 17:22:33 GMT

@Lcoghlan

Did you activate your SIM on the PM app because it won’t be completed on the PM website.

The website is used to manage your account.

Re: Subscription Not Activated

Lcoghlan — Thu, 02 Nov 2023 17:22:23 GMT

I've been trying to activate the eSim via the Public Mobile App

Re: Subscription Not Activated

BKNS27 — Thu, 02 Nov 2023 17:24:28 GMT

@Lcoghlan

Best to contact a CS_Agent to help you complete the activation at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated

LD90 — Fri, 24 Nov 2023 00:17:01 GMT

I'm in the same situation and need help!

Re: Subscription Not Activated

wpgDude — Wed, 29 Nov 2023 00:51:47 GMT

I'm in the same boat and customer support never seems to be available. Very frustrating. Is there anyway that I can cancel and start again and get a regular sim vs e-sim?